Frequently Asked Questions

📦 Orders & Shipping

Q: Do you ship worldwide?
A: Yes! We offer free worldwide shipping on all orders, no minimum required.

Q: How long will it take to receive my order?
A: Orders are processed within 3–5 business days. Once shipped, delivery takes 7–15 business days depending on your location.

Q: Will my package reveal what's inside?
A: Never. All orders are shipped in plain, discreet packaging with no brand name or product information on the outside. Your privacy is our priority. 🤫

👙 Sizing & Products

Q: What sizes do you carry?
A: We specialize in plus-size intimate apparel, offering sizes from XL to 5XL.

Q: Are your products true to size?
A: Our pieces are designed specifically for curvy bodies. We recommend checking the size guide for each product, as sizing may vary slightly by style.

🔄 Returns & Exchanges

Q: Can I return or exchange my order?
A: Due to the intimate nature of our products, we are unable to accept returns or exchanges on opened items for hygiene reasons. If you received a damaged or incorrect item, please contact us immediately and we'll make it right.

Q: What if my item arrives damaged?
A: We're so sorry if that happens! Please contact us at support@thelushbody.com with your order number and a photo, and we'll resolve it promptly.

💳 Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other payment methods available at checkout.

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely through Shopify's payment system.

📬 Still Have Questions?

We're always happy to help! Reach out to us at:
📧 support@thelushbody.com
📸 Instagram DM: @thelushbody.official