Return & Refund Policy
Last Updated: [Nov,29,2023]
We want you to be satisfied with your purchase from The Lush Body. If for any reason you are not completely satisfied, we offer a hassle-free return and exchange policy.
Eligibility
- To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.
- Returns/exchanges are typically accepted within 20 days from the date of purchase.
How to Initiate a Return/Exchange
Follow these Steps:
- Send an email to our support team at support@thelushbody.com including all the information down below.
- Order Number
- Date of Purchase
- Reason for the return
Refunds
- Once your return is received and inspected, we will notify you by email notification.
- If the return is approved, a refund will be processed to your original method of payment. Please note that shipping costs are non-refundable.
Exchanges
- If you need to exchange an item for a different size or color, please indicate this in your return request. Exchanges are subject to availability.
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
- We recommend using a trackable shipping service to ensure we receive your return.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or refund.
Contact Us
If you have any questions about our return policy, don't hesitate to get in touch with us at support@thelushbody.com